Return Policy

Emy's Boutique Return Policy

Thank you for shopping at Emy's Boutique! We want to ensure your complete satisfaction with our products. Please take a moment to review our Return Policy, which outlines the terms and conditions for returning items.

1. Returns Within 14 Days:
- Emy's Boutique accepts returns within 14 days of the date you received your product. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Items that show signs of wear or use may not be eligible for a refund or exchange.

3. Restocking Fee:
- A restocking fee of 20% will be deducted from the refund amount for all eligible returns. This fee helps cover the costs associated with processing and restocking returned items.

4. Return Process:
- To initiate a return, please contact our customer service team at emysboutique.store. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.

5. Return Shipping:
- Customers are responsible for the cost of return shipping. Please use a reliable shipping service with tracking to ensure the safe return of the item. Emy's Boutique is not responsible for items lost or damaged during the return shipping process.

6. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.

7. Late or Missing Refunds:
- If you haven't received a refund within a reasonable timeframe, please check your bank account or credit card statement. If the refund is not reflected, contact your financial institution. If you still have concerns, please contact us at emysboutique.store.

8. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at emysboutique.store

9. Contact Information:
- For any inquiries or assistance regarding returns, please contact our customer service team at emysboutique.store.

Thank you for shopping at Emy's Boutique! We appreciate your business and hope to continue providing you with excellent products and service.